Refunds

Last updated 9 October 2026

You watch your ad before you pay, so there should be no surprises. When something does go wrong, we put it right.

We refund in full when

• the files do not arrive within 24 hours of payment;
• the ad you paid for is materially different from the preview you watched; or
• you were charged more than once for the same ad.

We do not refund when

• you change your mind after the files have been delivered; or
• the ad does not perform as you hoped once you run it.

How to ask

Write to hello@pagecuts.com within 14 days of paying, with the link to your ad. We reply within two business days. Refunds go back to the card or method you paid with, and can take up to ten business days to show.

Your rights

Nothing here takes away rights you have under the Australian Consumer Law or any other law that cannot be excluded.